The Impact of Educational Resource Management on Student Satisfaction: A Quantitative Study of Campus Facilities And Information Techology Systems
Keywords:
Educational Resource Management, Student Satisfaction, Campus Facilities, IT Systems, Higher Education, Quantitative StudyAbstract
This study aims to examine the influence of facility management and information technology systems on student satisfaction using the Partial Least Squares Structural Equation Modeling (PLS-SEM) approach. The reflective measurement model was assessed to ensure the validity and reliability of the instruments through loading factor, average variance extracted (AVE), and composite reliability tests. The results indicate that all indicators meet the criteria for convergent and discriminant validity and demonstrate high reliability. Evaluation of the structural model reveals that facility management has a significant and substantial effect on student satisfaction, with an f-square value of 1.220 and hypothesis testing results supporting this relationship. In contrast, information technology systems show no significant impact, with an f-square value of 0.003 and hypothesis testing results rejecting the proposed relationship. These findings confirm that facility management is a key factor in enhancing student satisfaction, while information technology systems have yet to make a meaningful contribution in this context.
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Copyright (c) 2025 Helyna Riskawaty, Etioti Be Purba, Dewi Aryani, Ahmad Suriansyah, Aslamiah
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